Trade Enquiries

Coronavirus Update

Open for Business
Our dedicated staff are here to answer your calls and emails, orders are being processed and we are able to fix memorials in most cemeteries.

Showrooms
According to government guidance, enquiries should be dealt with by phone or email where possible. If not, our Dunstable and London showrooms are open to visitors by appointment only. We will allow one family group at a time in the showroom (max 3 people per group, from one household).

Appropriate PPE will be worn, social distancing observed and hand sanitiser will be made available to customers.

Home Visit Service
For your safety and ours, the Home Visit Service will only be available where the government tier system allows it. We ask for your understanding if appointments need to be rearranged or cancelled due to Coronavirus restrictions.

Where government guidelines allow home visits, our Rep will wear a mask and we ask that you also do so. Where possible, consultations should take place outdoors, ie in the garden. Where this is not an option, we ask that seating is arranged in a way that social distancing can be observed. We also ask that the number of customers present at the meeting is kept to a minimum.

Can I design my own Memorial Stone?

If the particular shape or style of memorial you would like is not in our standard collection, we will be happy to work with you to create something bespoke.  Whether it is just swapping one type of vase or statue for another or creating a whole new design, we have the expertise to guide you through it. Call or email us to discuss in more detail or use our Live Chat feature on the bottom right of your screen.

How long will it take?

We estimate that orders for our standard designs will take approximately 12 weeks to manufacture & deliver.

This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.

Please note:

We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 12 weeks but others may take more. We will always keep you informed about the progress of your order.

If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be greater than 12 weeks.