Our experienced advisors can guide you through every step of the process, from choosing a memorial, to gaining permission from the cemetery or crematorium and deciding on an inscription.
Step 1: Speak with one of our advisors about your chosen design and inscription text. If you are unsure then we can help you through the decision process either over the phone, by email or by arranging a home visit. Some cemeteries and churchyards have restrictions on the size and materials they will allow so we will be able to check this before going any further.
Step 2: When you are completely happy with your choice of memorial and inscription we will confirm the price and ask for a 20% deposit. This is payable by debit or credit card, bank transfer or personal cheque if preferred.
Step 3: We will then go ahead and begin the process of manufacturing, lettering and fixing of your memorial stone (subject to permit approval by the cemetery/crematorium). If you have chosen to order a photo plaque then we will ask you to send a good quality photo to us by email or post. See our FAQ section for more detailed information about this.
First Instalment: 20% Deposit when you place an order (as mentioned above).
Second Instalment: 75% of balance plus burial ground fee.
The burial ground fee is only payable once we receive an approved permit from the cemetery or church authority. Obtaining a permit takes on average 2-3 weeks from your first instalment.
Final Payment: The remaining balance is payable on completion. In other words you only pay this portion once your memorial has been fixed in the cemetery (or exported in some cases).
A headstone can usually be erected on a grave six months after the last interment has taken place, as the ground requires time to settle. If cremated remains are interred in a grave, a headstone may be fixed immediately, as the ground requires no settling period.
We estimate that orders for our standard designs will take approximately 12 weeks to manufacture & deliver.
This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.
We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 12 weeks but others may take more. We will always keep you informed about the progress of your order.
If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be greater than 12 weeks.
Most of our memorials will be able to fit a photo plaque but this very much depends on two things: 1) the size of memorial you have chosen and 2) the quantity of inscription text you wish to add. We will be able to advise on this before you place your order and if necessary show you a mock-up to confirm the fit. As a guide, the standard photo plaque is an 10cm x 8cm oval.
Most of our memorial designs can be manufactured in a different colour/material to the one shown. See our Materials & Finishes page for more information on what is available. There may be some restrictions placed on your choice of material by the cemetery or churchyard. We will be able to advise you about that once you tell us where your loved one is to be interred. The price for memorials made from non-standard material will vary from the ones shown on our website so please contact us for a quote.
Memorials of Distinction believe that purchasing a memorial headstone is such an important decision that it is not suited to an on-line ‘add to my basket’ type of purchase. There are also many variables in the process which will affect your order, for example what is allowed by your particular cemetery and whether your inscription will fit on the memorial you have chosen.
It is possible to order over the phone or by email using the details on our Contact Page where our staff will be able to help and advise you.
We also offer a home visit service which is completely free of charge and obligation. One of our knowledgeable staff will visit you in the comfort and privacy of your home to help you to choose a design, decide on an appropriate wording and answer any other questions you may have.
Any administration or correspondence with local authorities, cemeteries or church authorities is dealt with by Memorials of Distinction on your behalf – you will not have to worry about this aspect of the process.
Thank you for your e mail. I have just returned from Brighton Woodvale Burial Ground and must thank you and your company for the wonderful job that has been done on my late son’s tablet stone. The fitting is superb and the professional manner in which the entire transaction has been carried out is second to none! Thank you all so very, very much. I will have no hesitation in recommending your services.
Tina M. Sent by email: 23/06/2018
I could not be more grateful for the team at Memorials of Distinction for all they have done for my family and I. Despite having to work through such a horrible time, they still managed to make a difficult process easier. I am particularly pleasure with the response times and our agents genuine kindness and patience when responding to my many emails! The headstone is absolutely beautiful and collectively I truly believe we have done Mum proud. So I thank you again Memorials of Distinction for providing such a beautiful memorial.
Aisha R. Google Review: 25/08/2020
Thank you so much for the wonderful stone. I am so pleased with it, even if its something I never expected to have to buy. I had dreaded the process and it’s taken me six years to do it, thank you so much for all your help and patience. I really appreciate it.
Karen Y. Sent by email: 29/01/2020
Factory & Showroom (Head Office)
The Memorial Works
Southfields Road Dunstable LU6 3EP