Our experienced advisors can guide you through every step of the process, from choosing a memorial, to gaining permission from the cemetery or crematorium and deciding on an inscription.
Step 1: Speak with one of our advisors about your chosen design and inscription text. If you are unsure then we can help you through the decision process either over the phone, by email or by arranging a home visit. Some cemeteries and churchyards have restrictions on the size and materials they will allow so we will be able to check this before going any further.
Step 2: When you are completely happy with your choice of memorial and inscription we will confirm the price and ask for a 20% deposit. This is payable by debit or credit card, bank transfer or personal cheque if preferred.
Step 3: We will then go ahead and begin the process of manufacturing, lettering and fixing of your memorial stone (subject to permit approval by the cemetery/crematorium). If you have chosen to order a photo plaque then we will ask you to send a good quality photo to us by email or post. See our FAQ section for more detailed information about this.
First Instalment: 20% Deposit when you place an order (as mentioned above).
Second Instalment: 75% of balance plus burial ground fee.
The burial ground fee is only payable once we receive an approved permit from the cemetery or church authority. Obtaining a permit takes on average 2-3 weeks from your first instalment.
Final Payment: The remaining balance is payable on completion. In other words you only pay this portion once your memorial has been fixed in the cemetery (or exported in some cases).
A headstone can usually be erected on a grave six months after the last interment has taken place, as the ground requires time to settle. If cremated remains are interred in a grave, a headstone may be fixed immediately, as the ground requires no settling period.
We estimate that orders for our standard designs will take approximately 12 weeks to manufacture & deliver.
This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.
We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 12 weeks but others may take more. We will always keep you informed about the progress of your order.
If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be greater than 12 weeks.
Most of our memorials will be able to fit a photo plaque but this very much depends on two things: 1) the size of memorial you have chosen and 2) the quantity of inscription text you wish to add. We will be able to advise on this before you place your order and if necessary show you a mock-up to confirm the fit. As a guide, the standard photo plaque is an 10cm x 8cm oval.
Yes, this is possible but will depend on the regulations at your cemetery. We will be able to check this and advise further when we do your quotation. All memorials need to have an approved permit from the cemetery before we begin to manufacture them.
You are welcome to drop by and see us if you happen to be in the area but we prefer customers to make an appointment if possible. That way we can make sure there is a member of staff available to help you for as long as you need.
Thank you for your email. I have been down to the Cemetery this afternoon to see the Memorial. It is always difficult to imagine what something will look like from a picture, but I have to say it looks beautiful and I know my Mum and Dad would have approved of my choice.
Once again I wish to thank you and all your staff for your help, assistance and advice.
Lynne C. Sent by email: 07/06/2017
Many thanks for completing our order so swiftly. I visited the cemetery yesterday and I was so pleased. It is a very special memorial to my parents and looked exactly as I wanted. Thanks again.
Jeanette S. Sent by post: 01/07/2019
I can’t thank Memorials of Distinction enough for producing such a beautiful headstone. It was everything and more, that I had asked for. Everyone in the family was very happy and impressed. So thank you again for that miracle.
Lesley, you personally were so kind and understanding throughout the whole process, I’m convinced you may have wings.
Helen D. Sent by email: 11/06/2019
Factory & Showroom (Head Office)
The Memorial Works
Southfields Road Dunstable LU6 3EP