Privacy Policy & Cookie Information

This privacy policy notice is for [https://memorialsofdistinction.co.uk/] which is served by [rtfacts] and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Memorials of Distinction.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful basis.

We are registered with the ICO under the Data Protection Register, our registration number is: ZA376427

Lawful basis: Contract
The reason we use this basis: 
Processing is necessary to take steps at the request of the data subject prior to entering into a contract; 
We process your information in the following ways: 
To send you a brochure and to process any order you may place in the future.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Sharing your information:  We only share your personal information with the relevant Cemetery/Church in the process of applying for a permit. Your information will not be shared with any other 3rd party.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. When you visit our website we may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website (where applicable) or to display relevant content.

Some cookies are required to enjoy and use the full functionality of this website, for example, the shortlists. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device.

For a straight-forward explanation of cookies and how to manage them in your browser, take a look at this website: [cookiesandyou.com]

Cookies that we use include the following:

• Zoho – Live chat functionality, so you can talk to us directly through the website.
• Google Tag Manager – Providing analytics and tracking data to enable us to better understand how our customers use our website. Find out how Google will use your personal data if you’ve provided consent for this by reading the Partner Sites section here: https://policies.google.com/technologies/partner-sites. 
• Mediahawk – Call tracking software to identify when calls are made from the website.
• Shortlist – Enabling you to save a shortlist without logging in to an account.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We use Google Analytics to collect and analyse anonymous data about our website visitors. This enables us to improve our service and the relevance of our website content.

Brochure Requests

Under the GDPR we use Article 61b lawful basis for anyone submitting a brochure request though our website. We only collect your name and address in order to fulfil that request plus one follow-up letter/email.

Discount Code

As above, we only collect your name and email address in order to send you an email confirming your discount code. We may also send a reminder email when the discount period is about to expire.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Call recordings

All calls to and from our offices are recorded. The recordings are encrypted and securely stored. They will only be accessed where the details of a conversation need to be clarified, eg. during a dispute or for legal purposes. The recordings will not be shared with any 3rd party. Where the conversation contains reference to information which is covered by Data Protection, customers are entitled to request a copy and/or deletion of the recording.

If you make payment to us over the phone, the call recording will be suspended while your card details are given.