Policy key definitions:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful basis.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA376427
Lawful basis: Contract
The reason we use this basis:
Processing is necessary to take steps at the request of the data subject prior to entering into a contract;
We process your information in the following ways:
To send you a brochure and to process any order you may place in the future.
Data retention period: We shall continue to process your information until the contract between us ends or is terminated under any contract terms.
Sharing your information: We only share your personal information with the relevant Cemetery/Church in the process of applying for a permit. Your information will not be shared with any other 3rd party.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Under the GDPR your rights are as follows. You can read more about your rights in details here;
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website, for example, the shortlists. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device.
For a straight-forward explanation of cookies and how to manage them in your browser, take a look at this website: [cookiesandyou.com]
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
We use Google Analytics to collect and analyse anonymous data about our website visitors. This enables us to improve our service and the relevance of our website content.
Under the GDPR we use Article 61b lawful basis for anyone submitting a brochure request though our website. We only collect your name and address in order to fulfil that request plus one follow-up letter/email.
As above, we only collect your name and email address in order to send you an email confirming your discount code. We may also send a reminder email when the discount period is about to expire.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
All calls to and from our offices are recorded. The recordings are encrypted and securely stored. They will only be accessed where the details of a conversation need to be clarified, eg. during a dispute or for legal purposes. The recordings will not be shared with any 3rd party. Where the conversation contains reference to information which is covered by Data Protection, customers are entitled to request a copy and/or deletion of the recording.
If you make payment to us over the phone, the call recording will be suspended while your card details are given.
Such a good service from start to finish. Clear and courteous instruction on what information was needed from me and kept me informed throughout. Finished memorial stone is perfect and installed without a hitch. Thank you.
St Paulinus Church, Dartford, Kent.
Claire D. Google Review: 16/12/2020
Thank you so much for the wonderful stone. I am so pleased with it, even if its something I never expected to have to buy. I had dreaded the process and it’s taken me six years to do it, thank you so much for all your help and patience. I really appreciate it.
Karen Y. Sent by email: 29/01/2020
Many thanks for completing our order so swiftly. I visited the cemetery yesterday and I was so pleased. It is a very special memorial to my parents and looked exactly as I wanted. Thanks again.
Jeanette S. Sent by post: 01/07/2019
Factory & Showroom (Head Office)
The Memorial Works
Southfields Road Dunstable LU6 3EP