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Frequently Asked Questions

Can I design my own Memorial Stone?

If the particular shape or style of memorial you would like is not in our standard collection, we will be happy to work with you to create something bespoke.  Whether it is just swapping one type of vase or grave statue for another or creating a whole new design, we have the expertise to guide you through it. Call or email us to discuss in more detail or use our Live Chat feature on the bottom right of your screen.

How long will it take?

The timescales estimated below are longer than usual. This is due to global supply chain issues resulting from the Coronavirus pandemic which according to experts could take up to 2 years to resolve. We will complete your order as quickly as possible but there are some factors over which we have no control.

We currently estimate that orders for our standard designs will take approximately 4-5 months to manufacture & deliver.

This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.

We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 4 or 5 months but others may take more. We will always keep you informed about the progress of your order.

If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be 4-6 months.

Can a bespoke memorial go over two graves?

Yes, this is possible but will depend on the regulations at your cemetery. We will be able to check this and advise further when we do your quotation. All memorials need to have an approved permit from the cemetery before we begin to manufacture them.