Frequently Asked Questions

Can I pay by instalments?

Our standard terms for payment are as follows:

First Installment
20% Deposit when memorial ordered as above.

Second Installment
75% of balance plus burial ground fee payable when permit received from cemetery or church authority. Obtaining permit takes on average 2-3 weeks from first installment.

Final Installment
Final balance payable on completion (ie. when memorial is in place, approximately 16 weeks after receipt of second installment).

What should you put on a baby’s headstone?

When choosing what to put on a baby’s headstone, many choose words that reflect the baby’s spirit, the love felt for them, and the impact they had on the people around them during their short time. Consider including their name, birth and passing dates, and perhaps a loving message like “Forever in Our Hearts” or “A Precious Angel.” You may also want to add a symbol or image that represents their personality or a cherished memory.

How long will it take?

We currently estimate that orders for our standard designs will take approximately 4-5 months to manufacture & deliver.

This estimate begins from the date we have received both the cemetery or church permit and your second instalment rather than from the date you place your order. The process of obtaining a permit is carried out by us on your behalf and is generally straightforward. If you are having a more unusual style or size of memorial it can take longer to clarify the details with the cemetery and obtain permission which will affect the final delivery/fixing date.

We always endeavour to complete your order as quickly as possible but there are some factors over which have have no control, such as shipping and council response times. This means that some orders will take less than 4 or 5 months but others may take more. We will always keep you informed about the progress of your order.

If your order is for a non-standard memorial, it is very likely that the manufacturing & delivery time will be 4-6 months.